Ride-sharing app

Problem Space

Food deserts are defined by the U.S. Department of Agriculture as low-income communities located more than one mile from a reliable source of fresh produce and other healthy whole foods. 

 

Despite growing awareness of the term food desert millions of people still have limited access to healthy food. The focus of my project is on students who live in food deserts, the challenges they face and improving access to food. The outcome is a ride-sharing mobile app.

Process

Literature Review

My first step was to do a literature review on existing apps. I reviewed projects related to food deserts and also ride-sharing apps. Uber pool did not exist when I did this project. The ride-sharing apps I looked at were usually one time trips with strangers and not specific to grocery shopping.

Focus Groups

I conducted 3 focus groups with a total of 12 participants who were students living in food deserts. The purpose of these focus groups was to get a better understanding of the challenges students faced and how they currently traveled to grocery stores

Common Themes

Accessibility to stores is a problem
Public transportation is inconvenient for grocery shopping
Walking with groceries is a challenge
A majority of participants want the option to carpool
Grocery shopping can be a group activity
Sharing a ride with strangers can be uncomfortable

Ideation and Prototypes

Based on everything I had heard from the focus groups, I decided to create a mobile app for ride-sharing. 

Design Implications

  • Route planning based on stores

  • Option to be a passenger and driver

  • Targeted for students (Different schedules, budget constraints, roommates, belong to existing groups)

  • Accommodate various schedules (Grocery shopping usually on weekends, no fixed time on weekdays)

  • Design for the entire process of grocery shopping (Round trips, in store)

  • Can integrate shopping lists (Users currently used other apps for lists)

  • Identify better with groups (GT, GSU etc) and sense of security (Discomfort with strangers)

  • Community based and Interact with neighbours (Shopping is a social activity for many users)

  • Can send representatives from a house (All users had roommates)

Low Fidelity Prototypes

Usability Testing

Users were asked to perform a series of tasks on a low fidelity prototype. They were also asked to evaluate each task and the overall app through a combination of quantitative and qualitative questions.

Example findings for one task.

Task 1: Requesting a ride

  • 4 out of 20 users who thought they had successfully completed the task did not actually complete the task 

  • Overall rating of 3.75 on the scale of 1 to 5 ranging from Very Difficult to Very Easy

  • All users who used the search feature completed this task

  • A majority of users could not complete this task by using the map

Findings

  • The workflow of showing all possible routes to a store did not work

  • Users liked to directly search for a destination and find it

  • Users wanted to see the ongoing trip and car

  • Users raised questions on being able to rate drivers after a trip

  • The payment system was unclear

  • Users wanted the app to have autofill functionality

Some overall comments

“I like the idea of being able to get to the grocery store without having to get an Uber both ways. It offers a cheaper, more efficient way to acquire something necessary to college life (food).”

“I like the fact that it's more than just a ride sharing app, it has a specific function of going shopping. So you know you won't need to find an additional ride back home after you get what you need.”

Iteration

The list below are examples of the changes made during my iteration

  • Redesigned the home screen

  • Improved the visual design of the app

  • Redesigned the process of finding a ride

  • Integrated payment of a ride and rating of drivers

  • Added Details of driver and car

  • Added ability to view an ongoing ride

  • Added prompt to share list

  • Added confirmation before leaving a group

  • Added categorization of groups

You can view the interactive prototype here

Project Takeaway

Never assume what users want

Before I spent time talking to users, I thought an interactive map might be a good way to address the issues of food deserts. After talking to users my project took a completely different direction and a ride share app seemed to a better solution. 

If I had more time...

  • Conduct a usability test of the prototype

  • Fix glitches in the prototype

  • Add option to select multiple destinations

  • Integrate the app with in-store shopping

  • Build a fully functional prototype 

  • Detail search and creation modes

lizageorge92@gmail.com​

 Tel: 404-820-1599